Manage All Conversations From One Platform

Communicate with your customers via all popular messaging channels from one single platform with rich features.

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Customer Contact

One Contact Center Tool for All Conversations With Customers

One-Stop Shop

One solution for your messaging channels, your bot, and intuitive customer support software. Combined into one inbox for all conversations, regardless of channel.

Easy to Install

All conversations in one overview with clearly defined ownership and statuses.​ Set-up teams representing regional offices, brands or specialisms.

Configured to Your Own Needs

Support is available via your user's language. English, Dutch, German, French, Chinese, Japanese and Arabic. Add predefined personalised messages, per brand or discipline.

Offer the Best Customer Care With Customer Contact

Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Connect to your chosen channels to make life easier on your customer care team, and improve your service quality.

Start Saving Time

Imagine your team of customer service employees. Questions are coming in via phone calls, web chat, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, and so on. Queues get longer. Customers want answers quickly. And the CRM needs attention as well. Quite a challenging task.

Wouldn’t it be easier if these processes could be combined, reducing time spent on processes that could be used to help customers? Discover the intuitive Customer Contact to reduce pressure on your staff while improving service quality.

Customer contact has never been easier!

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Supported channels

whatsapp
apple business chat
viber
Facebook Messenger
twitter
telegram
sms
rcs

Implement Quick Replies and Chatbots

Create order in the overload of communication channels, save valuable time from your employees, and increase customer satisfaction. Customer Contact offers built-in features to manage and reply to messages.

Manage customer expectations with custom out-of-office messages. Improve service by creating quick replies for answers to frequently asked questions. Or set up a chatbot to help save valuable time.

Customer contact, customer service, customer care

Automate Your Customer Service With the CM Bot

New to chat bots? We're here to help you build, improve, and maintain your bot.

  1. Let CM Bot handle a strict script of sending messages

  2. Stimulate interaction with selection menus and answers flows

  3. Enrich your conversations with images, videos, and locations

  4. Hand over the conversation to a human agent whenever necessary

More About Our Chatbot
cm bot automation

Pricing Customer Contact

Includes 3 Agents & Startup Fee

Basic Subscription 4 - 10 agents 11 - 25 agents 26 - 50 agents

€ 75,- per month (first month free)

+ € 20 per agent per month

+ € 18 per agent per month

+ € 15 per agent per month

How Others Use Our Contact Center Tool

The best way to optimize customer support? Learn from other companies. Our customers include companies in retail, service, leisure, travel, events, and many more. Contact us to learn how to best use Customer Contact in your business.

Get Started With Customer Contact

Offer better customer service via our communication platform, with a wide range of messaging channels to connect to all your customers. Reach out to sales to start with the onboarding process.

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