Cloud Software for Conversational Commerce.
Create excellent conversational customer experiences and turn any conversation into a conversion.
Outperform Expectations
Empower your marketing, sales and customer service with our Communications Platform. Respond to the customers' need for real-time and personal contact with businesses, and automate and personalize all customer interactions through their favorite mobile channels.
JOIN OUR HAPPY CUSTOMERS
Customer engagement within a single platform
Consumers expect real-time contact from businesses through their preferred channels. Respond to these customer needs and be where your customers are. Streamline your mobile customer journey with our Support and Marketing solutions and be ready to delight your customers through their favourite channel, such as SMS, Voice, Conversational Channels & Chatbots.
#1 Cloud Software for Conversational Commerce
From Conversation to Conversion
Start the Conversation
Discover Mobile Service Cloud >
All-in-one Customer Service Software for a five-star service.
Interact with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.
Communicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.
Personalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.
Interact with your customers through their preferred messaging channels, like they do with friends or family. Manage all conversations within one easy-to-use Inbox.
Communicate within one view with customers, colleagues, and partners. Endless collaboration options: leave comments, snooze conversations or assign to the right colleague.
Personalize every conversation based on customer data. Connect Mobile Service Cloud with your CRM, ERP, or CDP. Or automate conversations with a chatbot.
Expand Your Market Reach
Discover Communications Platform >
Connect once, communicate forever. Easy and cost-effective solution to reach your audience.
Connect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.
Enjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API.
Connect once to our Business Messaging API, and start sending messages on all popular channels such as SMS, RCS, WhatsApp Business, Apple Business Chat, and Viber for Business.
Connect your app or software to our API or use our Cloud Software for reliable global messaging. Benefit from direct connections to multiple carriers and operators to deliver your SMS.
Enjoy inbound and outbound traffic with premium call quality via our global geo-redundant platform. Easily connect, scale-up, and control your usage via the Voice Management App or Voice API.
Connect once to our Business Messaging API, and start sending messages on all popular channels such as SMS, RCS, WhatsApp Business, Apple Business Chat, and Viber for Business.
Automate Customer Service
Discover DigitalCX Chatbot Builder >
Advanced AI Chatbot Builder: build, launch, and scale without coding.
Manage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology.
Provide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.
Trusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.
Manage the high volume of customer service queries in a highly advanced and smart way with NLP and Conversational AI technology.
Provide reliable service, with a fast response 24/7. Your AI Chatbot will feel like a new colleague in your team. Always there to help in a personalized way.
Trusted automation technology with the highest security standards like ISO 27001 and NEN 7510 certificates to guarantee reliable and safe Chatbot use.
Personalize Your Message
Discover Mobile Marketing Cloud >
For businesses that want to start conversations with people, not profiles.
Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more.
Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.
With our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.
Mobile Marketing Cloud is the only omnichannel customer engagement solution that includes all mobile messaging channels like WhatsApp and many more.
Customer Data is often fragmented and siloed in different software systems. As a result, you cannot exploit the data to its full potential. Our CDP unlocks your data and solves this problem.
With our marketing automation software, you can directly start automating your marketing processes. Go beyond email and automate SMS campaigns, messaging channels, chatbots, and more.
#1 Cloud Software for Conversational Commerce
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 20 countries
118 Countries
Customers across 118 countries
24/7 Support
Global monitoring & support
Listed Company
Listed at Euronext Amsterdam
Why Customers Choose for CM.com
“CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.”
“After the onboarding phase, the Mobile Service Cloud team continues to come up with new ideas, and they will email us to see if any issues have arisen. The team is always, always on hand to ensure that we’ve got everything we need”.
"Since we went live with Mobile Service Cloud we have seen that our response rates have improved. CM.com has been invaluable to the way we now communicate with our existing and prospective clients, decreasing human error and improving our contractibility by 20 and 30% respectively."
One Platform for Small, Mid-Sized, and Enterprise Businesses
API Solutions
Our APIs help you to connect your website or application to our products. You can integrate SMS, Conversational Channels Voice, and also Payments and all our other products. To make it easy, we have Apps to help you set up your connections as well as SDKs.
Software Solutions
Our user-friendly web-based interface empowers individuals to create, send and schedule mobile marketing campaigns, receive incoming messages, automate marketing workflows, sign documents online, and much more.
External Integrations
Implement our services into your own software through plug-and-play integrations. Our plugins are widely used and supported by selected partners. Extend the functionality of your software without expensive and time-consuming developments.
RECOGNIZED AND ACCREDITED BY
Ready to Transform Your Business?
Find out why our communications platform is trusted by leading companies worldwide. Start offering your customers a unique experience in order to outperform expectations with the #1 Cloud Software for Conversational Commerce.
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