Engage with customers with Apple Business Chat.
Integrate Apple Business Chat Beta into your communication suite and turn any conversation into a successful conversion.
Get startedApple Business Chat
We've added Apple Business Chat to our Conversational Commerce offering. Apple Business Chat is a powerful channel, creating the ultimate client experience.
Start the conversation with your customers today
Interact with Apple users
Connect up to 1.4 billion active users of Apple devices with iOS 11.3. or higher and handle chats via Apple Business Chat.
Enrich customer care
Enable easy and secure customer contact to help, schedule appointments and complete purchases with Apple Pay.
Guarantee delivery with SMS fallback
Reach your customers anytime and anywhere. If there is no internet connection available, an SMS fallback is initiated.
Your direct connection to iOS devices
Apple Business Chat is a powerful channel to connect directly with customers on iPhone, iPad, Mac and Apple Watch. Customers start conversations with you through web, in-app, social media, Apple Maps, iOS Search or by tapping on any phone number chosen by you.
Improve customer service
On Apple Business Chat, customers initiate the conversation whenever it's convenient for them. They will have access to all the conversations they had with you previously. Because of the many features of Apple Business Chat, rich services can be provided, all within this one messaging channel.
Apple Business Chat puts an end to waiting lines and customers being put on hold, for example by integrating smart automation and chat bots. Deliver seamless support to grow customer loyalty.
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In-channel purchases
Integrating Apple Business Chat is great way to turn a conversation into a successful conversion.
Offer Apple Pay for easy and secure payments for your products and services, without leaving the conversation. A payment request looks like a normal chat bubble, but displays the familiar Apple Pay payment sheet. After the customer authorises the payment, the payment request updates to reflect that payment is complete.
Multichannel support in one inbox
Customers turn to a multitude of chat apps to reach out to you for support. Availability on WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?
By adding Customer Contact, you’ll handle all conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.
Customer ContactApple Business Chat - Conversational Bundle Pricing **
Pick the bundle that fits your needs
| Monthly Active Users (unique customers) | Price ** |
|---|---|
Up to 500 |
KES 12,499 / month |
Up to 500 |
KES 18,799 / month |
Up to 2500 |
KES 31,399 / month |
Up to 5000 |
KES 43,999 / month |
Up to 10000 |
KES 62,899 / month |
> 10000 |
Contact us for custom pricing |
* One-time onboarding fee of KES 62,899 applies |
|
** Excluding Cost per Templated Message |
What is a Monthly Active User (MAU)?
A monthly active user is a unique contact point (phone number or social media channel ID) with whom conversations were held within a calendar month - regardless of the number of conversational messages exchanged between end users i.e. customer and a WhatsApp Business account.
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