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Messaging and voice for business to customer engagement

Embrace personal, easy and cost-effective solutions to securely engage, convert, support and retain customers. From SMS, WhatsApp Business, Apple Business Chat, Viber, Voice and Email, start delivering via your customers' preferred channels.

Find the messaging solution that suits you best

SMS

SMS

Use our web-based interface to send SMS messages globally, or integrate our SMS API to send messages from your own system.

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WhatsApp Business

WhatsApp Business API

Offer always-on support and send useful notifications to your customers with the WhatsApp Business Solution.

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Apple Business Chat

Apple Business Chat

Integrate Apple Business Chat Beta into your communication suite and turn any conversation into a successful conversion.

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Viber

Viber

Send timely notifications, create engaging offers, or provide real-time customer support with Viber for Business.

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Facebook Messenger

Facebook Business

Integrate your Facebook Business page with the Messenger app to provide real-time support and improve customer satisfaction.

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Messaging channels

All conversational channels

Provide your customers with on-the-go access to your customer support team through all of their favourite messaging channels.

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Connect to our messaging channels how you prefer

Choose between software solutions or API

Business Messaging API Mobile Service Cloud

SMS & RCS

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WhatsApp Business Solution

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Apple Business Chat

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Viber

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Twitter

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Facebook Messenger

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Telegram

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Combining messaging, technology, and data

Business Messaging API

The CM.com Business Messaging API enables you to send messages from your own system to mobile phones around the world. Enable various channels - among others SMS, WhatsApp, and Viber. 

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Mobile Marketing Cloud

The Mobile Marketing Cloud is an omnichannel customer engagement solution which allows you to personalise and automate messaging with customers using smart data, across channels they prefer.

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Mobile Service Cloud

The Mobile Service Cloud is a cloud contact center solution that offers all the messaging channels, tools, and features you need to provide superior customer support for your customers.

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Use a chatbot to automate your conversations

Create a bot that fully automates conversations at every stage of your funnel and speed up customer resolutions. Leave repetitive questions to chatbots and hand over the conversation to a customer support agent when necessary. This way, you can still be of real value to your customers whilst offering 24/7 support.

  1. Available on WhatsApp and any other channel and device.

  2. Easy to build and manage without programming.

  3. Guaranteed results.

More about Chatbots
customer contact tool crm

Make, receive and automate your business calls

SIP Trunking

SIP Trunking

Reduce costs on your worldwide outbound voice traffic with our reliable and high-quality SIP Trunk connection.

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Voice API

Voice API

Build advanced inbound and outbound interactive voice applications, or send out voice campaigns using our APIs.

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Voice Campaigns

Voice Campaigns

Send Text-2-Speech and Audio Messages and reach your customers directly with a personal voice message.

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Our platform is trusted by leading companies worldwide

We've teamed up with some of our amazing customers to share their story and show how CM.com is part of their daily routines. Learn how our platform enables companies of all sizes to attract, engage and retain their customers using mobile technology.

One platform for omnichannel customer engagement

Improve customer experience

Handle all your inbound and outbound customer queries with ease 24/7 and create personalised mobile experiences at scale.

Boost customer satisfaction

Keep your customers educated, informed and engaged with conversations that are instant, relevant, and personalised on their favourite channel.

Increase customer engagement

Inform your customers with relevant and personalised information when it matters most during each step in the customer journey.

Want to get started?

Benefit from all our communication channels available for your company. Send delivery notifications, booking confirmations, appointment reminders, and more. Start-ups and enterprise businesses rely on our platform for better marketing, sales and service daily.

Let's connect

Latest Articles

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Customer Experience
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Customer Experience
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

Conversational Commerce, the trend shaping the future of business

Sep 21, 2020 • Customer Experience
While ‘Conversational Commerce’ is no new concept, the phenomenon is gaining momentum, driving innovation, and customer experience in an ever-changing eCommerce landscape. The way today’s consumers choose to communicate with brands is fundamentally shifting. Gone are the days of infuriating calls, jumping through multiple hoops to get to the right department, and confusing out-of-date websites – customers now expect to be able to engage in seamless, conversational experiences with businesses, similar to how they communicate with their friends and family.

What is Mobile Marketing?

Sep 17, 2020 • Customer Experience
Our smartphones are more than ever part of our lives. Focussing on mobile marketing provides new opportunities for your business. Your customers are on their mobile phones, so make sure you reach them there. In this article you will learn what mobile marketing is, how to use it, through what channels and how you can correspond to your customers' needs.

7 tips to choose the right CPaaS provider

Sep 17, 2020 • Customer Experience
At the heart of any CPaaS provider, you’ll find one common theme – APIs. This means businesses don’t need to invest in costly hardware that lacks scalability. With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure. In this article were going to have a look at how to choose the right CPaaS vendor and what are some key characteristics that define a good CPaaS provider. We've bundled them into 7 practical tips, so they're ready to use.

Do you mean Customer Experience, Customer Service or Customer Care?

Aug 06, 2020 • Customer Experience
The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.

The value of Mobile Marketing Cloud technology for customer-centric companies

Jul 15, 2020 • Customer Experience
Marketing ultimately drives the sales of any business. Without it, many companies wouldn’t sell their products or services and wouldn’t survive in a highly competitive environment. By empowering organisations to reach their target audience, marketing has become a modern-day business essential, particularly in trying times.

Your business needs live chat, just not the way you think

Jul 14, 2020 • Customer Experience
Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.

5 Tips for setting up a multichannel retail strategy

Jul 14, 2020 • Customer Experience
When doing business online, just having a well-designed online store with interesting products isn’t enough. If you want consumers to select your store over that of your competitors, a smart multichannel retail strategy is key. Here, we’re sharing 5 tips on how to get your customers flocking to your retail store - both online and offline.
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