Contact Help
Contact Try now

Facebook Messenger for Business.

Offer more than just support with Facebook Messenger, one of the most powerful online tools for customer contact today.

Request access

Why smart businesses are using Facebook Messenger

Expected 2.4 Billion Users by 2021

Stay ahead of your competitors and capitalize on Facebook Messenger's growth rate estimating 2.4 billion users by 2021.

20 Billion Conversations a Month

More than 20 billion messages are exchanged between business and users monthly on Facebook Messenger.

300,000 Active Bots on Messenger

Over 300,000 active bots on Messenger help businesses and customers exchange 8 billion mobile messages, daily.

Proven 70% Higher Open Rate

Businesses using Facebook Messenger for marketing have 70% higher open rates than email campaigns.

7 Million Businesses Use Messenger

Over 7 million businesses use Facebook Messenger to attract their target audience via mobile devices.

Achieve business goals

Reach, engage, and convert via Facebook.

Reach 2 Billion More Prospects

Engage more potential customers and access 2 Billion Facebook Messenger users by adding Facebook as a channel.

Automatic, Reliable SMS Fallback

If internet connection drops or your messages aren't delivered after a set time, automatically fallback to SMS is initiated.

Combine Ads with Messenger

With Click-to-Messenger ads (enabling ads that click to messenger), businesses drives engagement further and increase sales.

Facebook Messenger for businesses is
more than just an App

By using one of the most well rounded apps available, you can expand your reach while increasing engagement. Whatever the method, Messenger lets you create a more engaging customer experience. Your business can also combine your sales, support, marketing, and any business communications into a single inbox with all your conversation channels. 

  1. Deliver customer experience via their most used channel.

  2. Provide the option to browse and pay directly within the channel.

  3. Create more brand awareness by linking your ads to Messenger.

Talk to an expert
Support through Facebook Messenger

How To Use Facebook Messenger for Business

Customers turn to a multitude of chat apps to reach out to you for support. Availability on Facebook Messenger, WhatsApp Business, Apple Business Chat, Viber and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle multiple conversations with the greatest ease. Customer Contact removes thresholds and repetitive processes - add your preferred channels to Customer Contact, and improve your service quality.

Talk to an expertCustomer Contact

Save valuable time using smart chatbots

Two-way messaging brings a whole new challenge for businesses. Being present across multiple channels requires a bigger load of messages and their responses.

Facebook Messenger offers several options to manage customer expectations. From auto responses and greet-a-customer to letting them know when they can expect a response and a simple "out of office." Adding a chat bot will save you even more time. Implementing a bot will reduce the load by tackling the most frequently asked questions first.

Chatbots

Add Facebook Messenger through CM.com's web-based interface

  1. Create Business Account

  2. Open "Customer Contact"

  3. Click "Settings" tab

  4. Select "Channels" option

Add Facebook Messenger to your communications channels

Facebook Messenger is one of the most powerful online platforms for customer communications today. The Facebook Messenger-centric feature opens up a vast pool of opportunities for engagement, customer support, marketing & sales.

Contact us to access Facebook and your custom quote, today.

Get access and pricing

Latest Articles

What is WhatsApp Business? Top benefits of the most popular messaging app

Mar 05, 2021 • Messaging Channels
Are you interested in learning about WhatsApp Business and what it can offer as a customer support tool? Introducing a new channel can be time-consuming and tricky – but not to worry. We’ve broken down everything you need to know about WhatsApp Business to prepare you for this new addition to your omnichannel toolkit.

17 ways business messaging enhances your customer satisfaction

Jan 28, 2021 • Messaging Channels
The ease of communication between businesses and consumers weighs heavily on customer service. Emerging technologies offer numerous possibilities to start conversations with your customers. Conversational channels such as WhatsApp and Facebook Messenger are increasingly being used by companies to engage with customers. But how can you use these channels? To get you up to speed, we share some proven examples. Get inspired and enhance your customer experience today.

13 benefits of conversational chatbots

Jan 20, 2021 • Messaging Channels
Communicating with customers efficiently is more important than ever — but doing so isn’t always easy. Chatbots are an increasingly popular form of artificial intelligence in the business world, enabling companies to serve customers’ needs without human intervention. Today, we’ll explain the benefits of chatbots to help you determine if they're the right tool to integrate into your customer service strategy.

9 mobile marketing mistakes to avoid in 2021

Jan 12, 2021 • Messaging Channels
It’s no secret anymore, consumers expect to be able to engage with brands on their mobile devices. For brands, it is the best channel to reach your customers and to drive sales. While not every business needs a mobile app to meet consumer demand, every business needs a smart mobile marketing strategy. We’ll take you through the mobile marketing errors that shouldn’t be made in 2021.

What Is Conversational AI? A deep dive into modern chatbots

Dec 14, 2020 • Messaging Channels
Whether you know it or not, you've probably interacted with conversational AI before — perhaps on your favourite brands’ website or in a chat conversation with a business. Today, we’ll break down conversational artificial intelligence, how it differs from traditional chatbots, and why every businesses should consider adopting it.

Service as you know it will disappear in 5 years

Oct 09, 2020 • Messaging Channels
Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.

The Experience Starts at Home

Sep 16, 2020 • Messaging Channels
The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.

Successful starting points for WhatsApp

Aug 27, 2020 • Messaging Channels
Great, you are going to start with WhatsApp for Business! Now, you have access to the enormous pool of more than 2 billion users. But, how will you reach and engage your audience on WhatsApp. You will need to create a starting point for your (potential) customers to start reaching out to you on WhatsApp. This Blog will explain multiple clever options you have and which starting points can be used for which scenario.

Your business needs live chat, just not the way you think

Jul 14, 2020 • Messaging Channels
Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.
CM.com
English (KE)
Select your region
+27 (21) 180 2560
CM.com is a GSMA Member

Is this region a better fit for you?

Go