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Take your customer support to the next level.

Empower support agents whilst delivering excellent customer service across any mobile messaging channel.

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Solutions Service and Support Solutions

Give your customers the support they deserve

And convert customers into advocates.

Customer Success

Set your business up for success from the start by offering seamless support before, during, and after customers have purchased from you.

Seamless Mobility

When it comes to communicating with your brand, a top quality customer experience requires continuity. Make engagement accessible as possible.

Customer Experience

Creating exceptional experiences is crucial to increasing customer loyalty, improving employee productivity, and raising your organization's bottom line.

Brand Loyalty

Make each customer feel recognized by providing the unique and personalized support they deserve. Covert customers into advocates.

The omnichannel platform for customers and business

Make the most of every customer interaction with seamless and personalized omnichannel conversations whilst empowering your staff to deliver exceptional support.

Enrich your customer service and support efforts, 24/7/365

Take complete control of your contact center by moving your contact center to the cloud. Whether you're looking for omni-channel Web or API solutions, chatbots or IVR - tailor your communication to meet every customer’s needs, during every step of the customer journey.

Enable customer support from your platform or ours

We know that introducing new communication channels can be daunting at times. Besides for putting together the resources you need for a smooth start, we offer local on-boarding support.

Customer Contact
A web-based cloud contact center solution for remote agents.

Receive incoming support queries or start a conversation with your customers from a single platform and manage Facebook, WhatsApp, Twitter, SMS, Telegram and Viber together in one inbox.

Customer Contact
Business Messaging API
Simple API integration for omnichannel messaging.

Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.

API docs
IVR via Voice API
More efficient self-service flows for customers.

Our Voice API enables any developer to create and maintain call flows. It provides the control and flexibility to easily build modern IVR applications your customers enjoy using.

Voice API

Receive incoming support queries or start a conversation with your customers from a single platform and manage Facebook, WhatsApp, Twitter, SMS, Telegram and Viber together in one inbox.

Customer Contact

Our Business Messaging API enables you to send messages from your own system so you can have two-way conversations via SMS, WhatsApp, Apple Business Chat, RCS and Viber.

API docs

Our Voice API enables any developer to create and maintain call flows. It provides the control and flexibility to easily build modern IVR applications your customers enjoy using.

Voice API

Access a ToolBox of CX-Driven Service & Support Features

campaigns

SMS Campaigns

Take SMS's 98% open rate as a reliable channel for time-sensitive alerts.

chatbot

Chatbots and FAQs

Be available 24/7. Automate FAQs with chatbots and out of office replies.

IVR

IVR

Help customers find what they’re looking for faster with modern IVR.

email

Email Campaigns

Address live support issues or scheduled maintenance with email campaigns.

apple business chat

Apple Business Chat

Let iOS users initiate support with one-click via Apple's Business Chat.

whatsapp business

WhatsApp Business

Cater to 1.5 billion users instantly by offering WhatsApp as a support channel.

Customer support via WhatsApp live chat

Being present and reachable via WhatsApp means providing instant communication to customers, with a significant impact on the customer experience.

However, on WhatsApp, you can’t search for companies - by name or location. Therefore, you’ll need to make your WhatsApp service visible to your customers throughout each step in the customer journey. For that purpose, we have some suggestions, with this code.

  1. For website and desktop visitors: Scan the QR code.

  2. For website and desktop visitors: Open WhatsApp web.

  3. For mobile device visitors: Automatically open the WhatsApp chat.

To the blog post
whatsapp live chat for website

See customer support success from companies across the globe

travelstart

Reduced Response Time to Minutes

Customer Contact offers the unique ability for Travelstart to address the growing demand for personal interactions and streamlined experiences.

Read more
CompareGuru

Improved Contractibility by 25%

To have all their customer communications automated and streamlined, CompareGuru chose WhatsApp and Facebook Messenger via Customer Contact.

Read more
Cash Crusaders

Increased Customer Base by 300%

Cash Crusaders was looking for the simplest form of communication with customers which led them to the WhatsApp Business solution via Customer Contact.

Read more

Boost your brand's service and support quality, today.

Schedule a demo with one our specialists or try our self-service Customer Contact solution, today.

Talk to a specialistGet started

Latest Articles

Future-Proof Your Business with Conversational Commerce

Mar 30, 2021 • Customer Contact
Conversational Commerce is the convergence between messaging apps and commerce. Messaging apps such as Facebook Messenger, WhatsApp Business, WeChat, Viber, and native apps like RCS (Android) and Apple Business Chat (iOS) will fulfil a significant commercial role in your customer communications.

The What and Why of WhatsApp Customer Care

Mar 30, 2021 • Customer Contact
WhatsApp Customer Care enables companies and organisations to answer customers' questions through the chat app WhatsApp. The use of it is free of charge; the Customer Care part usually requires a fee from the providing organisation.

The 10 biggest challenges facing today's customer service manager

Dec 17, 2020 • Customer Contact
Customer service has changed and improved enormously over the years. Until a few years ago, companies could only be reached by phone, e-mail or face-to-face. Fortunately, the rapid digitization of our society has contributed to better accessibility of both companies and customers. However, customers' expectations have also changed a lot in recent times . Managing these expectations is sometimes challenging and frustrating. We investigated: what are the ten biggest challenges for today's customer service manager?

Modern customer care for the modern customer this Black Friday

Aug 19, 2020 • Customer Contact
It was only three years ago that Google's Trends tool showed almost no interest in Black Friday for the South African market. Search queries increased just before Black Friday in 2015 and skyrocketed at the end of October in 2016.

Checklist customer care: Are you up to date?

Aug 18, 2020 • Customer Contact
Customer care has changed drastically over the last years. Where customers could traditionally reach customer care departments by calling them, the use of online platforms for customer contact is increasing rapidly. With customer care no longer limited to the call center, it's a challenge for companies to be present on all available platforms. Not to mention to adapt your services to the platform used. Use this checklist to ensure you are fully prepared for online customer care.

Rich's offers a true multichannel approach to customer communication

Aug 11, 2020 • Customer Contact
For businesses to provide the best engagement experience for their customers, they must offer them the ability to get quick answers to questions and queries on the channel of their choice.

Do you mean Customer Experience, Customer Service or Customer Care?

Aug 06, 2020 • Customer Contact
The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.

Five Customer Experience Predictions for Africa

Jun 25, 2020 • Customer Contact
Customer experience (CX) has always been a critical component of a business. For decades, we’ve wondered about what makes our consumers tick and how to connect with them on a deeper level to keep them coming back for more. With so many brands to choose from, delivering reliable, high-quality and seamless customer experiences is an important differentiator in today’s marketplace – even more so in a fast-changing world.

The Role of Chatbots in an Uncertain Society

Jun 19, 2020 • Customer Contact
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and personalised services to their customers.
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