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Communicate with Customers using Twitter.

Use Twitter for Business to share and create posts with real-time updates, responses to support inquiries, promotions, & more

Request Twitter now

Discover what Twitter can do for your business

A broad audience

Twitter handles over 500 million tweets per day. Get in touch with your audience and start a conversation.

Improved customer service

Twitter is a channel supporting two way communication with your customers. Good customer service is for the world to see.

Continuous feedback loop

Twitter can be used to get feedback from your customers and improve your products and services.

Use Twitter for Business to grow you traffic and sales

Twitter is all about what's happening in the world right now. Your customers will be talking about you, so why not talk with them directly. Discover what matters and have meaningful conversations.

Twitter provides the opportunity to be in direct contact with other Twitter users through public and private messages. This makes Twitter a great place to handle customer feedback publicly and show the quality of your service.

  1. Improve customer service and communication. 

  2. Stay on top of your game by monitoring your competitors.

  3. Promote your brand and ensure long-term success.

twitter for business

How To Use Twitter for Business

Customers turn to a multitude of chat apps to reach out to you for support. Availability on Twitter, WhatsApp Business, Apple Business Chat and SMS is the new standard. How do you support all those channels, while efficiently handling queries on this multitude of channels?

By adding Customer Contact, you’ll handle multiple conversations with the greatest ease. Customer Contact removes all thresholds and repetitive processes. Start from Customer Contact, add your preferred channels to Customer Contact, and improve your service quality.

Customer Contact

Why use CM.com as your Twitter for Business provider?

All your customer's preferred channels

From Twitter and WhatsApp to Apple Business Chat, combine them in one interface or choose the channels your customers prefer most. This makes customer service easy for you and your customers.

Messaging Channels

One easy-to-use Contact Center tool

Connect to all Messaging Channels via one interface and switch easy between channels so you can continue conversations with multiple customers through multiple channels.

To Customer Contact

Extra built-in features

Benefit from built-in features like quick replies and chat bots. Insert rich media into the conversation, amplify your communication with pictures, videos, locations, opening hours, and more.

Automatic channel fallback

We guarantee the delivery of your message. If there is no internet connection available or your recipient doesn't have Telegram installed, we can automatically fall back to SMS.

Start your Twitter conversations today

People worldwide use Twitter to keep an eye on trending events, news and to reach out to companies. It is a direct connection to your customers around the globe. Connect through CM.com and be sure to reach them on their preferred channel and get your conversations started.

Contact us to get started

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Service as you know it will disappear in 5 years

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Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.

The Experience Starts at Home

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The bar that represents the acceptable level of customer experience is continuously being raised. What was good enough for your audience last year, won’t cut it this year. Especially in a competitive industry like leisure. Think of a day out at the museum, theme park or a zoo. Leisure functions on great customers experience, so that’s what needs to be done.

Successful starting points for WhatsApp

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Webchat has been around almost as long as websites. For years, customer care teams used live chat on their websites to offer low-threshold conversations with their customers. However, traditional HTML based live-chat no longer properly serves the needs of your customers. Or your own, for that matter. These are the 3 reasons why.
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