Deliver superior experience, engage your customers through mobile and increase customer happiness.
Increase your customer satisfaction by exceeding their expectations. Let your customers communicate with you, the same way they do with friends and family.
Reduce pressure on your customer care agents. Manage all conversations from one easy to use dashboard. Work efficiently between teams and automate recurring requests.
Have seamless conversations regardless channel or time. Our smart data tooling generates 360 degree customer profiles so you are relevant at every interaction in their journey.
With the Mobile Service Cloud, you have access to all messaging channels, tools, and features to lift your customer care to the highest level. Our conversation dashboard minimizes pressure on your agents and enables you to maximize NPS and ROI.
Communicate with your customers through their preferred messaging channel like, WhatsApp, Apple Business Chat, Facebook Messenger, Viber, Telegram, Twitter, SMS and manage all conversations in one easy to use dashboard.
Questions are coming in via multiple channels and customers want quick answers. Handling all customer service requests can be overwhelming.
With Customer Contact you streamline all conversations to increase quality and efficiency of your customer care agents. Customer Contact makes life easier of every customer care agent.
Create order in the communication channels and save valuable time for your agents.
Use quick replies to reduce response time, continue the conversation across channels and seamlessly transfer chats to other teams to perfect your customer care process.
Reduce pressure on your customer care team by automating repetitive tasks. Let our chatbots handle the recurring jobs so your agents can focus on the conversations that really matter. Hand over the conversation to a customer care agent if the conversation becomes too complex. This way, you can still be of real value to your customers.
Available on any channel and device
Easy to build and manage without programming
Regardless of channel, each conversations should be of value to your customer. With the Customer Data Platform of CM.com you can build an unique customer profile.
Based on the customer profiles you are able to take personalized marketing to the next level an be relevant for your customers on the right time.
By orchestrating your data to build rich 360 degree customer profiles, you can anticipate on your customer’s needs and offer them the service to turn them into happy, returning customers.
The better your customer experience is the greater the chance you will get more happy and loyal customers. Those are customers who are more likely to convert to a sale, and buy on a more frequent basis at your brand.
Within the CM.com platform we enable you to have conversations on the preferred channel of your customers, let your manage all conversations in a highly efficient way and even take care of payments.
With our payment links and in-app payment solutions like Apple Pay, your customer can make a purchase without ever leaving the conversation.
Handle all incoming messages on all messaging channels and offer a customer experience that keeps customers coming back to your shop.
Easily work together across teams, enable chatbots to decrease any wait time, and even turn your conversations into conversions using in-channel payments.
Communicate with travelers in a way that feels natural and personal. Send real-time information and response to questions to facilitate their journeys.
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