Omni-channel Solutions for Business Operations.

Streamline your business' operations with solutions dedicated to unifying your entire organizational & communication needs

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Specialties Operations Solutions

Create a Streamlined Customer & Workforce Environment

Let your business manage itself (almost)

Valid Electronic Signatures & Documents

Create custom electronic documents from applications to contracts. Use our multi-channel messaging platform to distribute them to your recipients and collect 100% legally valid e-signatures

Full-Service Event Ticketing Management

Manage & run your entire event with our event ticketing solution. Create & sell tickets, send them via any messaging channel, accept payments, & handle support queries – all in one place.

Segment & Automate Notifications

Segment customers based on behavior and trigger notifications and reminders internally and to keep customers informed throughout the customer journey, both during and after a delivery.

Mobile Verification & Authentication

Automate your two-factor authentication method with our SMS or Voice generated one-time-passwords. Otherwise use our mobile app to enable 2FA prompts within your users mobile devices.

Increase Operational Efficiency and Serve Customers Faster

Programmatically deliver critical notifications, from general alerts to appointment reminders. Our platform allows you to integrate the channels most convenient for your customers and business. Use SMS and Email or "OTT" Chat Apps like WhatsApp Business and Apple Business Chat to keep customers informed.

  1. Keep customers informed about dispatch notifications.

  2. Keep accounts secure with critical account notifications.

  3. Reduce no-shows with triggered appointment reminders.

  4. Enable secure and fast access for users online and in-channel.

Notifications

Maximize Efficiency on Your In-House Representatives

Great customer experience is no longer a differentiator — it’s a standard service quality and expectation. Whether it’s an inbound inquiry relating to delivery or appointment notifications, or general support related queries, empower your inbound and outbound support agents to avoid redundant questions and create productive conversations using an overview of their customers' historical conversation log.

  1. Switch between messaging channels in a single inbox.

  2. Route conversations to agents or departments best suited.

  3. Offer 24/7 automated self-service in your IVR.

  4. Automate responses to FAQs during and after delivery.

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Support notifications

Powerful Features for Operational Efficiency

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sms

SMS Campaigns

Take SMS's 98% open rate as a reliable channel for time-sensitive notifications.

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chat apps

Chat-Apps

Use "OTT" Chat-Apps for delivery notifications and appointment reminders.

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sip trunking

SIP Trunking

Use masked phone numbers to protect sensitive data and secure conversations.

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email

Email Campaigns

Trigger mobile-ready transactional and delivery email notifications.

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2fa

2FA

Use number verification or OTPs to identify users online or in-channel.

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mCommerce

Mobile Payments

Keep customers in-channel throughout the checkout process with mCommerce.

Why Customers Love our Platform for Operational Efficiency

“Since we onboarded WhatsApp Business via CM.com, we have successfully closed more deals and could reach 3 times more of our customer base via messaging communication compared to when we were only using SMS and Email. SMS and email weren’t getting the required results.”

Lunique Kroucamp-Theunissen, GMM at Cash Crusaders

''With the CM.com tools we can provide visitors with the right information in a smarter way. This also offers added value for the visitor. The more we know about people, the better the service we can offer."

Jimmy van der Leemputten, WiSH Outdoor

Ready to Improve Operational Efficiency?

Schedule a call with one our specialists or try our self-service Operational Solutions, today!

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