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"Boost Consumer Engagement Using Mobile OTT Chat Apps"
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3-Part Series Webinar Overview
Part 1, 2, 3 Agenda
1: Traditional Customer Communications
How is Mobile Messaging Changing Businesses?
Begins at 10AM PST (45 Mins)
How does SMS, voice, & email stack up against Apple Chat, Facebook, Twitter, & WhatsApp for Business?
2: New vs. Legacy Messaging Channels
What is OTT Messaging?
45 Minutes
Learn about new messaging channels & "OTT chat apps." See how businesses are using Apple Business Chat, Facebook Messenger, Twitter DMs, & WhatsApp Business.
3: Unified Multi-Messaging Platform
How to Combine Traditional & New Mobile Messaging Channels
45 Minutes
How to unify both new and legacy messaging channels to create seamless multi-channel customer communications and CX.
Your Key Takeaways
✓ How to use Apple Business Chat, Facebook Messenger, Twitter DMs, & WhatsApp Business for Customer Communications
✓ Why traditional messaging channels are relevant
✓ Benefits, risks, & ROI associated with adopting new CPaaS
✓ Who should add new vs. traditional messaging channels?
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