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CPaaS - Communications Platform as a Service.

The mobile platform to reach your audience. Reliable and innovative technologies which are easy to incorporate.

What is CPaaS?

The key to successful customer communication

CPaaS stands for Communications Platform as a Service. It is a cloud-based delivery platform which enables businesses to add real-time Communication Channels (SMS, Voice and Conversational Channels) to their applications with the use of APIs.

Create business initiatives, improve the customer experience

More and more enterprises are discovering the value that CPaaS can add to their infrastructure, enabling them to meet the needs of today’s ‘always on’ customers. Companies use CPaaS within their online interfaces, smartphone applications, SMS verifications, chatbots and more.

CPaaS contributes to a full customer experience and ensures that your business can be reachable by your customers at any time of the day. How can businesses benefit from this rising real-time communication framework?

cpaas communication customer experience

Incorporate CPaaS into your business process

Marketing

Create, send and analyse multi-channel campaigns that takes your customer through a personalized journey fit for each phase of the purchasing funnel, connected and analysed on one platform. 

Sales and Business Support

Enable notifications which informs you as soon as a new lead is received via your CRM system and automate your first response. Reduce the response time and increase customer satisfaction.

Customer Service

Messaging has become particularly valuable for customer service teams, enabling them to provide customers with a single, seamless experience across all channels and devices.

Discover our CPaaS Opportunities

An effective CPaaS framework means having all the messaging channels combined into one platform. CM.com offers a wide range of messaging opportunities which are beneficial for your business.

All Communication Channels

SMS
95% of texts are read within 3 minutes of being sent

Using our SMS API, businesses can communicate with their customers whenever they want and wherever they are. Real-time delivery and analytics give you insights into who is converting. 

Learn more
Conversational Channels
Connect all channels for a unified communication experience

Our Business Messaging API combines all Conversational Channels (WhatsApp, Apple Business Chat & more) into a single platform, offering a high-volume and two-way customer engagement solution.

Learn more
Voice
Reduce costs on all your worldwide outbound voice traffic

Get access to a range of great VoIP products to enhance your global voice business. Direct operator connections worldwide means premium call quality through our global geo-redundant platform.

Learn more

Using our SMS API, businesses can communicate with their customers whenever they want and wherever they are. Real-time delivery and analytics give you insights into who is converting. 

Learn more

Our Business Messaging API combines all Conversational Channels (WhatsApp, Apple Business Chat & more) into a single platform, offering a high-volume and two-way customer engagement solution.

Learn more

Get access to a range of great VoIP products to enhance your global voice business. Direct operator connections worldwide means premium call quality through our global geo-redundant platform.

Learn more

The technology behind a Communications Platform

At the heart of any CPaaS vendor, you’ll find one common theme – API’s. This means businesses don’t need to invest in costly hardware that lacks scalability.

With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure.

  1. Seamless integration across the board

  2. Real-Time Reporting & Analytics

  3. Multiple programming language

communications platform sms messaging

Why choose CM.com as CPaaS Provider?

GDPR compliant Enterprise Messaging

CM.com guarantees all your messages and data will remain in the EEA. Use our CPaaS capabilities with direct operator connections to make sure you meet all GDPR requirements.

ISO certified and 24/7 IT support

Our CPaaS offering is ISO certified and supports enterprise required security, privacy and control capabilities which are provided through a SLA, a Network Operating Center.

Products to enrich your business process

CM.com offers not only CPaaS but also a rich Payment Methods and Digital Identity services. This allows for a full Customer Journey improvement in your Digital Transformation process.

JOIN THE CPAAS REVOLUTION

https://www.kingprice.co.za/
safarinow
parkmobile
randstad
unicef
actito
The AA
the entertainer
toyota

Want to learn more about CPaaS for your business?

To give you a full explanation on how to effectively fulfill your mobile communication strategy, and achieving that perfect rating in customer communication, we explore all different topics in our latest CPaaS eBook - The Key to Successful Communication.

Download our eBook and learn more about how to transform your customer communication from good to excellent.

  1. How to get an open rate of 98% for your marketing campaigns

  2. How to define a good CPaaS provider

  3. How to integrate CPaaS into different departments

  4. How to use data to create a excellent customer experience

Download our free eBook
ebook download cpaas

Learn how CPaaS can
minimize friction & maximize efficiency

Good customer experience leaves people feeling valued and appreciated. Happy customers buy more, they are more loyal and share their experiences with family and friends. That's exactly why good customer experience is everything, but it can't be achieved without effective and efficient communication.

Test our PlatformContact our CPaaS Experts

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At the heart of any CPaaS provider, you’ll find one common theme – APIs. This means businesses don’t need to invest in costly hardware that lacks scalability. With the help of APIs, companies can configure and add their own real-time communication solutions on a single platform, without building any complex backend infrastructure. In this article were going to have a look at how to choose the right CPaaS vendor and what are some key characteristics that define a good CPaaS provider. We've bundled them into 7 practical tips, so they're ready to use.

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The words in the title are used so often lately. Not because they can be called buzzwords, but because companies need to invest in building a strong customer experience if they want to keep up with their competitors. But customer experience, customer service, and customer care are quite different. In this blog, we are going to clarify the differences between these terms.

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