Enable chatbots (conversational agents) to satisfy customers and employees. Enterprise ready, easy to implement, code-free.
Allow Chatbots to answer your most common questions instantly and 24/7 without the need for human interference.
Take the strain off your contact center agents. Let the chatbot handle the simple recurring questions so your agents can focus on the important conversations.
Our chatbots are lightning fast. They can handle millions of conversations concurrently, drastically reducing your call volumes and service costs.
Offer your customers a world-class digital experience with 24/7 support and allow them to get their job done instantly, through the channel most convenient for them.
A conversational chatbot can uplift your conversion rate and increase your revenue. Cross-selling and up-selling to handling transactions including payments: you name it, the bot can do it.
If a conversation becomes too complex for the chatbot to handle, or the customer wants to speak to a human, you can handover the conversation to a human agent and have them pick up from where the bot left off. Your support agents will see the entire chatbot conversation history.
We provide both a scripted CM Chatbot and a fully automated Digital CX AI chatbot which really pushes the boundaries of modern customer care.
With our ready to use chatbot interface, your bot can be up and running in less than a day.
Create your content, place our chatbot interface script on your page(s) and you’re ready to go.
That means a 10 times faster time to market than if you were to rely on coding or pure machine learning.
Our platforms are designed for quick implementation, easy handling, and maintenance. This saves you the long and expensive development hours generally required by other AI powered platforms.
Unlike other platforms, daily management, reporting, and maintenance tasks are taken care of by the content users. It reduces the total cost of ownership and makes maintenance a lot easier.
Data is not our business therefore we do not merchandise your customer’s data. We are ISO 27001 / NEN 7510 certified which makes us a safe and reliable partner to do business with.
We provide you with out of the box learning tools that pinpoint the areas which need improvement and optimising.
Get the features you need for a successful chatbot operation, such as patterns, AI, dashboards, reports, and state management; all included in the standard offering.
Offer your customers modern automated service on their preferred channel and device. We offer easy integrations with web, apps, and any messaging channel. You name it, we can do it.
Our chatbots have decreased call volumes by 40-50% for major insurance, telco, and energy companies.
Companies using our chatbots have seen a 50%-87% increase in NPS.
Our chatbots improved conversion rates of online forms by 17 - 35% for insurance and telco companies. If a conversation feels good, the chances are high that they'll return and buy from you.
Our bot has replaced the cluttered knowledge management base of a major telco company. The CMS platform of the chatbot aggregates all the questions that customers have, using their language.
In recent years, the chatbot industry has experienced exponential growth. While there are thousands of vendors to choose from, we remain ahead of the crowd. Our chatbots provide users with an intuitive drag & drop interface, enabling them to create a chatbot without needing to know a single bit of code.
We have been in the chatbot business for 15 years; we are one of the world’s best chatbot providers according to Gartner, Forrester, and Tractica, and over 70+ prestigious brands trust our platforms.
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