View the latest product updates below, or show all updates by product.
QR code statistics
It is now possible to add QR codes to your page! Show the live results of your QR code on your landing pages and show your visitors how your campaign is performing.
Pages without recipients
In the past, it was necessary to send your page to recipients to receive a link of the page. From now on, it is possible to generate a link without having to send them to recipients first. When creating a page, click on ''share public link'' to generate a link.
Pages for free
From October 1st, Pages is part of the Mobile Marketing Cloud. The price of pages is included in the subscription costs of the Mobile Marketing Cloud and therefore customers no longer have to pay for the number of pages opened. This change also applies to Essentials, Business and Enterprise customers.
Pre-paid and Online customers will no longer be able to use Pages from October 1st. Contact sales or your account manager when you would like to use Pages.
From now on, it is possible to discover which variant of your email campaign is the most effective in terms of encouraging opens or clicks. Select your test group and the rest of your subscribers will receive the best performing campaign variation.
Get full design control over your emails and templates with our HTML editor. Edit the full HTML of your email or create a new email from scratch.
You can now test WhatsApp without requesting a full profile yourself. Simply use the WhatsApp sandbox profile of CM.com. You can add up to three numbers in your account to the WhatsApp Sandbox.
We have introduced different levels of user rights in the Customer Contact application. Those roles are :
After go-live everyone in your team will have the administrator role. This means they can see and do what they currently can. You can down-grade their rights. How to do this, and what the impact is on the access levels can be found in this help center document.
Manuals: Our manuals and instruction videos have been updated.
Bug fixes and improvements
Customer Contact Version 2.0
On March 16th, we will launch a new and improved version of Customer Contact. First thing you will notice, is the updated user interface, making the app easier to work with. But there are many more improvements we want to inform you about.
Our manuals and instruction documents have been updated. Find them here in our Help Center. Do you want to get access to all updates? Just click the "Beta" link on your screen. You can switch back and forth anytime.
New look and feel
All features from the old version still exist, but some have been moved to a more logical position within the interface (for example, the Conversation-ID). A few are still on their way, coming soon!
Important bugs solved
When you have questions, contact us via [email protected]
Select a region to show relevant information.
This may change the language.
Is this region a better fit for you?