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The Place to Be to Boost Your Brain With New Inspiration About Conversational Commerce.

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We love to share our knowledge about innovation, market trends and our products. Read our blogs about the latest news on mobile.

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CM.com is always on the move. Read our press releases and be up-to-date on the latest CM.com news. 

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Read how our communication and payment platform helps businesses take the first 'hello' and turn it into happy customers.

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Want to learn more about Conversational Commerce, Chatbots & AI and Next-Gen Payments? Watch our webinars here.

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CM.com Goes Around the World

Join us at the biggest and most inspiring (virtual) events worldwide. We love to share our knowledge and therefore we are present at international fairs regularly. Meet us at our (virtual) stand or enjoy our keynotes at leading events and congresses worldwide. 

Websummit | Lisbon
2-4 November 2020

Because of the COVID-19 situation this year the largest tech event Websummit, will be held virtual.
Enterprise Connect | Orlando
9-10 March 2021

In March Enterprise Connect will be a virtual event instead of the live version they normally organize.

Because of the COVID-19 situation this year the largest tech event Websummit, will be held virtual.

In March Enterprise Connect will be a virtual event instead of the live version they normally organize.

Related articles

Platform Updates: October 2020

Oct 28, 2020 • Latest News
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

From Conversation to Conversion: When Customer Communication and Payments Collide

Oct 27, 2020 • Latest News
Today, everything is instant. The need for self-isolation has further pushed us into the arms of companies that live for speed. Whether it’s fast Netflix downloads for entertainment, real-time bookings for online fitness classes with Mindbody, or same-day Amazon deliveries for home improvement tools – we’ve come to expect all of it in near real time. When it comes to consumer behavior, impatience has become a new virtue.

Smart and Relevant Mcommerce Opportunities for Black Friday and Beyond

Oct 20, 2020 • Latest News
Arguably the world’s biggest sales day of the year, Black Friday presents a prime opportunity to attract existing and new customers to your physical or digital store. It’s also a fantastic time to capture valuable customer data, helping you better understand who your customers are, what makes them tick, and what they’re after.

How does conversational commerce optimize your entire mobile customer journey?

Oct 07, 2020 • Latest News
The way in which consumers interact with companies changes quickly. Consumers who are interested in your product or service, prefer to interact in real time through their favorite communication channel. That conversation is likely to take place on mobile devices and through just one channel. For companies, it’s important that they adapt their way of interacting with consumers to meet customers’ needs.

Service as You Know It Will Disappear in 5 Years

Sep 24, 2020 • Latest News
Over the last decades customer service has traditionally relied on channels such as email, phone and face-to-face contact, but the industry is changing rapidly. As people have been relying on digital support more than ever, service as you know it will be dead in 5 years. In this article you will learn about the main drivers of changing customer service and how to tackle these challenges.

Superior customer service through your customer's favorite channel

Sep 23, 2020 • Latest News
The times of only a physical customer service desk belongs to a faraway past. Since phone calls, emails, web forms and even messaging channels were introduced, it became easier for customers to connect with businesses. Your customers expect you to be available via their preferred communication channels, regardless of the channel, the time and/or their location. The question is: can your customers already reach you on all these channels?

Platform Updates: September 2020

Sep 23, 2020 • Latest News
Every day, over a hundred developers are working on improving the CM.com platform. In this update, we want to inform you about the latest changes made to improve your platform experience.

The parts of customer service that should never be automated

Sep 15, 2020 • Latest News
Whenever self-service or customer service automation solves real problems for customers on their journeys to get their jobs done, its adoption soars. Just think about cash machines, and you see how this has been happening for decades, not just since Amazon started selling books online.

Thoughts on the evolution of self-service

Sep 15, 2020 • Latest News
When we talk with businesses, an often-recurring topic is the evolution of self-service and how things are going to look in the future. In light of these discussions, we have recently met with customer strategy consultant Martin Hill-Wilson, who shares his insights on the future of self-service.
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